Shipping policy

Shipping Policy

Processing Time:

  • All orders are processed within 1-2 business days after receiving payment. During peak seasons or promotional periods, processing times may be slightly extended. We will make every effort to notify you in advance of any significant delays.

Shipping Methods and Delivery Time:

  • We offer the following shipping methods:
    • Standard Shipping: Estimated delivery within 3 to 9 business days.
    • Express Shipping: Estimated delivery within 1 to 3 business days.

Please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

Shipping Rates:

  • Shipping rates are based on the weight, dimensions, and destination of your order. You can view the shipping cost during the checkout process before completing your purchase.

Shipping Zones:

  • We currently offer shipping to customers within Canada and the USA.
  • If you are located in Ottawa, Ontario, Canada, and would like to pick up your package, please contact customer support to work and arrange this request.

Tracking Information:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Lost or Damaged Shipments:

  • In the rare event that your package is lost or damaged during transit, please contact your shipping carrier directly. GIMMII will not be held liable for lost or damaged goods during transit.

Customs and Duties (for international shipping):

  • For international shipments, please be aware that customs duties, taxes, or import fees may apply depending on the destination country's regulations. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information.

Shipping Restrictions:

  • Some products may have shipping restrictions due to legal or logistical reasons. We will notify you if we are unable to ship your order for any reason.

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team at support@gimmii.shop.